Cancellation policy

Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Subscription Policy

When you choose Subscribe & Save, you are enrolling in a recurring monthly subscription. Each month, on your billing date, we will charge the payment method you provided at checkout for one bottle of ResilienZ-12 at the subscription price shown on the product page, and ship it to the address on file. Your subscription continues until you cancel it.

We email you a reminder at least seven days before each billing date. That email shows the amount, the date, and a link to manage your subscription.

You can pause, skip a shipment, change your delivery date, or cancel at any time, at no charge, using the Manage Subscription link in any of your subscription emails, or by emailing us at info@resilienzhealth.com. To avoid being charged for the next shipment, please cancel at least 24 hours before your billing date. Orders that have already been processed are governed by our Return & Refund Policy.

Subscription orders are covered by the same 30-day Return & Refund Policy as one-time purchases. If you have any question about a charge, please contact us at info@resilienzhealth.com first. We respond to every message and can usually resolve a billing question the same day.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.